Maximizing Your Score on the Criticall Test

As a 911 dispatcher, it is essential to have strong communication, problem-solving, and decision-making skills to handle emergency calls and dispatch appropriate resources effectively. The Criticall test is a widely-used assessment tool for public safety agencies to measure cognitive abilities, personality traits, and relevant knowledge. It is often used to screen candidates for positions such as 911 dispatcher, police dispatch, and EMS dispatcher.

Performing well on the Criticall test is essential for advancing the hiring process and securing your desired job. A high score on the Criticall test can give you a competitive edge and increase your chances of getting the job you want. This blog will provide tips and strategies for maximizing your score on the Criticall test and increasing your chances of success.


What is the Criticall test?

The Criticall assessment is an effective pre-employment testing tool that several public safety departments use to measure cognitive skills, character traits, and relevant expertise. This test is often used when recruiting 911 dispatch operators, police dispatchers, and EMS dispatchers. The Criticall test is divided into two sections: the cognitive section and the personality section. The cognitive section tests your ability to recognize patterns, remember information, and solve problems quickly. It also assesses your knowledge of public safety procedures, laws, and regulations related to emergency dispatch.

The personality section measures decision-making, multi-tasking, critical thinking, and communication. In addition to these two sections, the Criticall test also includes an audio clip that tests your listening skills and ability to understand accents when communicating with callers. This test also measures your typing speed and accuracy, which is essential in a job involving frequent communication.

How to Prepare for Criticall Test?

In order to prepare for the Criticall test, you should focus on individual skills tested in this assessment. Every agency has different criteria for each task, so make sure you understand what is expected of you in each section. Here are some skills which you should practice to maximize your score:

  • Problem Solving & Decision Making: You will be given scenarios and asked to make decisions quickly and accurately. Practice problem-solving exercises and time yourself when answering questions to prepare for this section.
  • Critical Thinking: You need to be able to analyze information critically, draw conclusions, and make informed decisions. Reading, discussing issues, and solving puzzles will improve your critical thinking skills.
  • Communication & Listening Skills: You must communicate with callers and dispatch resources quickly and accurately. Practice typing quickly and accurately, listening actively, and understanding different accents.
  • Memory & Knowledge of Procedures & Laws: You must quickly recall and apply relevant laws and regulations. Practice memorizing facts, paying attention to detail, and reading up on public safety procedures and laws.
  • Keyboarding Skills: You must be able to type quickly and accurately. Familiarize yourself with different keyboard layouts, practice typing drills, and take typing speed tests to develop your skills.
  • Map Reading: The Criticall test includes a map reading section, which tests your ability to read and interpret maps to help locate callers. Familiarize yourself with different types of maps and practice recognizing symbols, roads, landmarks, and other features.

How to Maximize Your Score on the Criticall test?

Several strategies you can use to optimize your performance and maximize your score on the Criticall test. Here are a few tips to keep in mind:

  • Review Job Description: If you are applying for a specific job, be sure to research the duties and responsibilities of that role in order to get a sense of what skills and knowledge will be tested on the Criticall test.
  • Practice Sample Questions: Practicing sample questions will help you become familiar with the types of questions asked and give you an idea of how to approach them.
  • Research Public Safety Regulations: Familiarizing yourself with different public safety laws and regulations is essential for success on this exam. Be sure to research any relevant information related to emergency dispatch.
  • Take Timed Practice Tests: Taking timed practice tests will help you become accustomed to the timing of the actual exam and see which areas need more work. Review your mistakes: Make sure to review your mistakes on practice questions and focus on improving those skills for the real test.
  • Work with a Tutor or Study Group: If you are struggling to prepare for the Criticall test, consider working with a tutor or joining a study group. These resources can provide valuable guidance and support as you prepare for the exam.

Tips for Test Day

On the day of the Criticall test, staying calm and focused on performing at your best is crucial. Here are some tips to help you do just that:

  • Pace Yourself: The Criticall test is timed, so it is important to manage your time effectively. Only spend a little time on any question, and be sure to leave time at the end to review your answers.
  • Stay Focused: It can be easy to get distracted during a long test, so stay focused on the task. If you find your mind wandering, take a deep breath and refocus.
  • Read the Instructions Carefully: Make sure you understand what is being asked of you before you begin working on a question. If you are unsure, feel free to ask for clarification.
  • Get a Good Night’s Sleep and Arrive on Time: It’s important to arrive well-rested and on time for the Criticall test. Being tired or stressed can negatively impact your performance on the test.
  • Pay Close Attention to the Instructions: Make sure you understand what is being asked of you before you begin working on a question. If you are unsure, feel free to ask for clarification.
  • Review Your Answers: Take the time to review your answers at the end of the test. This can help catch any mistakes you may have made and give you a chance to make sure all questions are answered correctly.


The Criticall test is an important part of the application process for many 911 dispatcher roles. With the right preparation and test-taking strategies, you can maximize your chances of success on this exam. By reviewing relevant material, practicing sample questions, improving your test-taking skills, and taking a practice test, you can ensure that you are well-prepared for the Criticall test. Good luck!


Criticall Dispatcher: An Insight Into 911 Hiring Process

911 dispatcher plays a critical role in the emergency response system, serving as the first point of contact for individuals needing help. Whether it’s a medical emergency, a fire, or a crime in progress, 911 dispatchers gather information, determine the appropriate response, and dispatch emergency personnel to the scene. The role of a 911 dispatcher is critical to ensuring that emergency calls are handled efficiently and effectively. As such, the hiring process for 911 dispatchers is often competitive, and candidates need to understand what to expect to increase their chances of being selected for the job.

In this blog post, we’ll provide a detailed overview of the 911 dispatcher hiring process and offer tips on navigating it successfully.


Qualifications and Requirements

The qualifications and requirements for a 911 dispatcher will vary depending on the agency you’re applying to, but there are some common requirements that you can expect to see.

Educational Requirements

Most 911 dispatch centres require at least a high school diploma or equivalent. Some agencies may prefer candidates with an associate’s degree in a related field, such as criminal justice or emergency management.

Training and Certification Requirements

In addition to formal education, 911 dispatchers must complete specialized training and earn certifications. This may include Emergency Medical Dispatch (EMD) certification, which teaches dispatchers how to provide pre-arrival instructions to callers in medical emergencies. Other common certifications include the National Crime Information Center (NCIC) certification, which allows dispatchers to access criminal records and other information, and the Association of Public-Safety Communications Officials (APCO) certification, which is a comprehensive program that covers a wide range of topics, including communication skills, emergency medical dispatch, and emergency fire dispatch.

Physical and Mental Health Requirements

Working as a 911 dispatcher can be physically and mentally demanding, so it’s important to make sure you’re up to the task. This may include passing a physical exam, drug test, and good mental health. You’ll need to be able to remain calm and focused under pressure and be able to handle the stress of the job.

Age Requirements

Most agencies have an age requirement for 911 dispatcher positions, typically requiring candidates to be at least 18 years old.

Background Check and Drug Testing

As with any law enforcement or public safety job, you can expect to undergo a thorough background check as part of the hiring process. This may include a review of your criminal history, employment history, and personal references. You may also be required to pass a drug test.

Application and Interview Process

Once you’ve determined that you meet the qualifications and requirements for a 911 dispatcher position, the next step is to apply. This may involve completing an online application, submitting a resume and cover letter, and completing additional assessments or tests.

Research the role

Make sure you understand the role and responsibilities of a 911 dispatcher before applying for a position. This will help you prepare for the application process and ensure that your qualifications match the job requirements.

Appear for an Assessment Test

When you apply for a 911 dispatcher position, you may be asked to take an assessment test. This is usually designed to gauge your aptitude for the job and assess whether or not you have the skills necessary to handle the responsibilities of being a dispatcher. Criticall Test is the usual examination administered to potential 911 dispatchers. Fortunately, you can get a leg up on your competition by using practice tests available online – they will help you become acclimated with the format and question types of the real exam.

Interview Process

You can expect to participate in an interview if you successfully pass all of the assessments. This may be a panel interview, where you’ll meet with several dispatch centre members, or a one-on-one interview with a supervisor or HR representative. You may also be asked to participate in simulations or role-playing exercises to test your skills and ability to handle emergencies.

Questions to Expect During the Interview

Some common questions that you might be asked during the interview include:

  • Why do you want to work as a 911 dispatcher?
  • How do you handle stress and pressure?
  • How do you handle difficult or confrontational callers?
  • How would you handle a situation where you were dispatching emergency personnel to a location but didn’t have all of the necessary information?
  • What are your strengths and weaknesses as a communicator?

On-the-Job Training

Once you’ve been hired as a 911 dispatcher, you’ll begin a comprehensive training program to learn the skills and knowledge that you’ll need to succeed in your new role. This may include classroom instruction and hands-on training and will typically last several weeks to a few months, depending on the agency.

Types of Training

During your training, you’ll learn about a variety of topics, including:

  • Communication skills: You’ll learn to communicate effectively with callers and emergency personnel, using clear and concise language and proper terminology.
  • Emergency medical dispatch: You’ll learn how to provide pre-arrival instructions to callers in medical emergencies and how to triage calls based on the severity of the situation.
  • Emergency fire dispatch: You’ll learn how to dispatch fire personnel to emergencies and how to provide pre-arrival instructions to callers.
  • Computer-aided dispatch: You’ll learn how to use the dispatch center’s computer systems to enter and update information, dispatch emergency personnel, and track their progress.
  • Radio communications: You’ll learn how to use the dispatch center’s radio systems to communicate with emergency personnel.

Duration of Training

The duration of your training will depend on the agency you’re working for and the complexity of their systems and procedures. You can expect your training to last several weeks to a few months.

Advancement Opportunities

Working as a 911 dispatcher can be a rewarding career, with opportunities for advancement within the dispatch center. Some dispatchers may advance to supervisory or managerial roles, while others may opt to specialize in a particular area, such as emergency medical or computer-aided dispatch.

Training and Education Opportunities

Many dispatch centers offer ongoing training and education opportunities to help their employees grow and develop their careers. This may include certification programs, such as the APCO certification mentioned earlier, as well as professional development courses and seminars.


Working as a 911 dispatcher is both challenging and rewarding and requires dedication and commitment to succeed. With practice tests, training programs, certification opportunities, and more, there are numerous ways to prepare for your interview and ensure that you have the skills and knowledge necessary to succeed. Good luck!


Why Assessment Tests Are Taking Over the Workplace

There is no doubt that assessment tests are becoming more popular in the workplace. But why are they gaining such popularity? What benefits do they offer to businesses and employees? In this blog post, we will explore the reasons behind the rise of assessment tests and discuss some of the benefits that they offer. We will also look at some of the criticisms that have been leveled against these tests and see how they can be overcome. So, without further ado, let’s get started!


What are assessment tests?

Assessment tests are designed to provide employers with an objective measure of job applicants’ skills and abilities. They are used to assess aptitude, knowledge, attitude, and motivation. These tests can range from cognitive ability tests that assess problem-solving skills to personality assessments that evaluate how well-suited applicants will be for specific roles.

Types of assessment tests: Explained

There are multiple types of assessment tests that employers can use to evaluate job applicants. These tests include:

Cognitive Assessments

Cognitive assessments measure an applicant’s ability to think and reason through problem-solving tasks. They are designed to measure an applicant’s aptitude, knowledge, and critical thinking skills. This type of assessment is usually used to determine whether an applicant has the mental capabilities necessary for a particular job.

Personality Assessments

Personality assessments are designed to measure an applicant’s character traits, such as extroversion, agreeableness, and conscientiousness. This type of assessment is usually used to determine whether an applicant’s personality traits are a good fit for the role in question. These tests can provide employers with insight into how well applicants will fit into the workplace culture.

Skills Tests

Skills tests are designed to evaluate applicants’ knowledge or proficiency in certain areas. These tests measure an applicant’s technical ability in areas like computer programming or accounting. They can also help employers determine whether applicants have the necessary industry-specific knowledge needed to perform certain job functions. For Ex – Criticall Test is used in the USA for hiring emergency dispatchers.

Why have assessment tests become so popular?

Assessment tests are becoming increasingly popular in the workplace as employers seek to find the best candidates. There are several reasons why assessment tests have become so widely used:

  • They objectively measure the job applicant’s skills and abilities.
  • They help employers assess an applicant’s aptitude, knowledge, attitude, and motivation in a standardized way.
  • They can provide employers with insight into how well applicants will fit into the workplace culture.
  • They can reduce bias in the hiring process by providing a consistent, unbiased measure of job applicant’s skills and abilities.
  • They can help employers save time by quickly determining which candidates are most suitable for the role.

The Benefits of Assessment Tests

Assessment tests offer employers a number of advantages:

  • They allow employers to objectively evaluate job applicants without relying on subjective criteria such as personal appearance or charm. This can lead to a more fair and equitable hiring process.
  • Assessment tests provide employers with a much greater level of insight into job applicants than traditional job interviews. By looking at an applicant’s strengths, weaknesses, and preferences in the context of the role that they are applying for, employers can gain a better understanding of how well-suited they will be to the job.
  • Assessment tests can provide employers with valuable data on employee performance which can be used to improve recruitment processes and staff development initiatives.

Criticisms of Assessment Tests

Despite their popularity, assessment tests have come under criticism from some quarters. Firstly, some argue that these tests do not accurately assess applicants’ abilities or potential; this is especially true when dealing with roles that require creative thinking or interpersonal skills. Secondly, it has been argued that assessment tests could lead to discrimination based on gender or ethnicity, as certain populations may perform better or worse on certain tests.

Finally, some claim that assessment tests could be more cost-effective as they require significant time and money to administer.


Overall, it is clear that assessment tests have become increasingly popular in the workplace due to their ability to provide employers with an objective measure of job applicant’s skills and abilities. Despite some criticisms, these tests offer many benefits, such as providing employers with valuable data on employee performance which can be used for recruitment processes and staff development initiatives. For these reasons, assessment tests will likely remain a fixture in the modern workplace for years to come.


Firstnet for Public Safety: Why Are Agencies Switching?

When an emergency happens, seconds count. That’s why public safety agencies have been using Land Mobile Radio (LMR) systems for years to communicate with each other during emergencies. But with the launch of FirstNet, a nationwide broadband network dedicated to public safety, agencies like 911 are starting to make the switch from LMR over to FirstNet.


What is Land Mobile Radio (LMR)?

Land Mobile Radio is a two-way radio communications system that enables first responders to communicate with each other easily. It’s been used for decades by public safety agencies and is still widely used today. The systems operate on designated frequencies and are used by police, fire, emergency medical services (EMS), military, transportation industries, and more.

How does it work?

LMR networks are typically set up on dedicated radio frequencies and require base stations or repeaters to receive and transmit voice messages. This means that LMR systems are limited in their range of coverage, requiring a line of sight between the user and the base station. However, these systems can cover larger areas with more base stations and repeaters.

Why is it being replaced?

LMR was designed primarily for voice communications, and while they still provide a reliable source of communication, they are limited in the type of data that can be sent. FirstNet provides a robust network with greater bandwidth and coverage, allowing public safety agencies to send more information quickly and securely during an emergency. Additionally, FirstNet will enable agencies to take advantage of the latest technologies, such as wearables, drones, and body-worn cameras.

What is FirstNet?

FirstNet is a nationwide high-speed broadband network powered by AT&T that was built for public safety. FirstNet provides dedicated bandwidth for emergency services to communicate and coordinate quickly when responding to an incident. It also offers a range of features, such as group calling, text messaging, secure data transfer, and video streaming.

How does it work?

FirstNet was designed to be more reliable and secure than Land Mobile Radio. It runs on a dedicated network, separate from the commercial networks, which means that it can handle large amounts of data with greater reliability. Additionally, FirstNet is powered by AT&T’s 4G LTE network, which provides broad coverage throughout the country.

Why switch from Land Mobile Radio to FirstNet?

FirstNet offers a lot of advantages over Land Mobile Radio. It provides faster, more reliable data transmissions with greater coverage and enhanced features like real-time location tracking and multimedia capabilities. This helps the 911 dispatcher by providing more information when responding to an emergency. Additionally, FirstNet is interoperable across the country and with other public safety agencies, allowing for more accessible communication in multi-jurisdictional situations. Furthermore, FirstNet is secure by design so that first responders can trust their communications will remain private.


Switching from Land Mobile Radio to FirstNet is an important step for public safety agencies. It provides them with greater coverage, faster data transmission speeds, and enhanced multimedia capabilities. In addition, it’s interoperable across the country and secure by design. This helps first responders respond quickly and efficiently during an emergency situation.


An Insight Into the 911 Dispatch Codes

Did you know that every city in the United States and Canada has its own set of 911 dispatch codes? These codes are used by emergency responders to communicate with each other during an emergency. Each code has a specific meaning, and dispatchers use them to relay information about the emergency to the appropriate responders. For example, if someone is reporting a fire, the dispatcher might say “11-71” to indicate that there is a fire at the scene.

In this article, we will take a closer look at 911 dispatch codes and what they mean. We will also discuss some of the most common codes and how they are used.


10 - Series Codes

The 10-series codes are used to describe the type of incident. The number following the “10” indicates the type of emergency. For example, “10-31” could be used to indicate a structure fire, while “10-50” means that there has been an auto accident.

  • 10-0 Caution
  • 10-1 Reception poor
  • 10-2 Reception good
  • 10-3 Stop transmitting
  • 10-4 Message received, understood
  • 10-5 Relay message
  • 10-6 Change channel
  • 10-7 Out of service
  • 10-7A Out of service, home
  • 10-7B Out of service, personal
  • 10-8 In service
  • 10-9 Repeat the message
  • 10-10 Off duty
  • 10-10A Off duty, home
  • 10-11 Identify the frequency
  • 10-12 Visitor(s) present
  • 10-13 Weather and road advice
  • 10-14 Citizen w/suspect
  • 10-15 Prisoner in custody
  • 10-16 Pick up prisoner
  • 10-17 Request for gasoline
  • 10-18 Equipment exchange
  • 10-19 Return(ing) to station
  • 10-20 Location
  • 10-21 Telephone
  • 10-21A Advise home I will return at:
  • 10-22 Disregard the last assignment
  • 10-23 Stand by
  • 10-24 Request car-to-car transmit
  • 10-25 Do you have contact with:
  • 10-26 Clear
  • 10-27 D.D.L. report
  • 10-28 Registration request
  • 10-29 Check for wants
  • 10-29F Subject wanted, felony
  • 10-29H Hazard potential from subject
  • 10-29M Subject wanted, Misdemeanor
  • 10-29V Vehicle Wanted
  • 10-30 Doesn’t conform to regulations
  • 10-32 Drowning
  • 10-33 Alarm sounding, audible
  • 10-34 Assist at the office
  • 10-35 Time check
  • 10-36 Confidential information
  • 10-37 Identify the operator
  • 10-39 Can () come to the radio?
  • 10-40 Is () available for phone call?
  • 10-42 Check the welfare of/at:
  • 10-43 Call a doctor
  • 10-45 Condition of the patient?
  • 10-45A Good
  • 10-45B Serious
  • 10-45C Critical
  • 10-45D Dead
  • 10-49 Proceed to:
  • 10-50 Under influence of drugs
  • 10-51 Drunk
  • 10-52 Resuscitator
  • 10-53 Man down
  • 10-54 Possible dead body
  • 10-55 Coroner case
  • 10-56 Suicide
  • 10-56A Suicide attempt
  • 10-57 Missing person
  • 10-59 Security check
  • 10-60 Lock-out
  • 10-61 Miscellaneous public service
  • 10-62 Meet a citizen
  • 10-62A Take a report from a citizen
  • 10-62B Civilian standby
  • 10-63 Prepare to copy
  • 10-64 Found property
  • 10-66 Suspicious person
  • 10-67 Person calling for help
  • 10-68 Telephone for police
  • 10-70 Prowler
  • 10-71 Shooting
  • 10-72 Gun involved
  • 10-73 How do you receive?
  • 10-79 Bomb threat
  • 10-80 Explosion
  • 10-86 Any radio traffic?
  • 10-88 Assume the post
  • 10-91 Animal
  • 10-91A Animal, stray
  • 10-91B Animal, noisy
  • 10-91C Animal, injured
  • 10-91D Animal, dead
  • 10-91E Animal, bite
  • 10-91G Animal, pickup
  • 10-91J Animal, pickup collect
  • 10-91L Animal, leash law violation
  • 10-91V Animal, vicious
  • 10-95 Need ID tech unit
  • 10-97 Arrived at the scene
  • 10-98 Available to assign

11 - Series Codes

The 11-series codes are used to indicate the status of an emergency. The number following the “11” will tell the responders what kind of response is required. For example, “11-71” means that a fire is burning and units should respond immediately.

  • 11-10 Take report
  • 11-24 Abandoned vehicle
  • 11-25 Traffic hazard
  • 11-26 Abandoned bicycle
  • 11-27 10-27 W/driver held
  • 11-28 10-28 W/driver held
  • 11-40 Advise if ambulance needed
  • 11-41 Ambulance needed
  • 11-42 No ambulance needed
  • 11-44 Deceased person (Coroner Req’d)
  • 11-48 Furnish transportation
  • 11-51 Escort
  • 11-52 Funeral detail
  • 11-54 Suspicious vehicle
  • 11-55 Officer being followed by auto
  • 11-56 11-55 W/dangerous persons
  • 11-57 Unidentified auto at assignments
  • 11-58 Radio monitored, use phone
  • 11-59 Intensive attention: high hazard, business areas
  • 11-60 Attack in a high hazard area
  • 11-65 Signal light out
  • 11-66 Defective signal light
  • 11-78 Aircraft accident
  • 11-79 Accident – Ambulance sent
  • 11-80 Accident – Major injuries
  • 11-81 Accident – Minor injuries
  • 11-82 Accident – No injuries
  • 11-83 Accident – No detail
  • 11-84 Direct traffic
  • 11-85 Tow truck required
  • 11-94 Pedestrian stop
  • 11-95 Routine traffic stop
  • 11-96 Checking suspicious vehicle
  • 11-97 Time/security check on patrol
  • 11-98 Meet:
  • 11-99 Officer needs help!

Code Signals - Police

Code signals are used to quickly relay information during an emergency. These are usually simple phrases like “Code Red” or “Code Blue”. A code signal is typically used when a situation requires immediate action and there is no time for a dispatcher to use the 10-series or 11-series codes.

  • Code 2 Urgent – no light or siren
  • Code 3 Use lights and siren
  • Code 4 No further assistance needed
  • Code 5 Stakeout
  • Code 6 Stay out of area
  • Code 7 Meal break
  • Code 8 Restroom break
  • Code 9 Summer uniform
  • Code 10 SWAT pre-call up
  • Code 11 SWAT Call up
  • Code 37 Subject/Property wanted

Code Signals - Medical & Fire

  • Code 10 Critical Trauma case
  • Code 20 Acute Trauma case
  • Code 30 Trauma case
  • Code 40 Serious case (IV started)
  • Code 50 Basic transport (not serious)
  • Code N Newsworthy event

Phonetic Alphabets

Emergency responders often use the phonetic alphabet to communicate clearly during an emergency. The phonetic alphabet is a set of standardized words that have distinct spelling and pronunciation.


  • Adam
  • Boy
  • Charles
  • David
  • Edward
  • Frank
  • George
  • Henry
  • Ida
  • John
  • King
  • Lincoln
  • Mary
  • Nora
  • Ocean
  • Paul
  • Queen
  • Robert
  • Sam
  • Tom
  • Union
  • Victor
  • William
  • X-ray
  • Young
  • Zebra


  • Alpha
  • Bravo
  • Charlie
  • Delta
  • Echo
  • Foxtrot
  • Golf
  • Hotel
  • India
  • Juliett
  • Kilo
  • Lima
  • Mike
  • November
  • Oscar
  • Papa
  • Quebec
  • Romeo
  • Sierra
  • Tango
  • Uniform
  • Victor
  • Whiskey
  • X-ray
  • Yankee
  • Zulu