Emergency call handling is a critical and often stressful job that requires clear communication, effective decision-making, and empathy. Empathy is the ability to understand and share the feelings of another person. It is a crucial component of emergency call handling, as it can help to calm the caller, improve the response, and build trust and rapport. In this blog, we will explore the role of empathy in emergency call handling, including its importance, impact, best practices, and challenges.
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